Frequently Asked Questions
Everything you need to know about kulfi
What is kulfi?
kulfi is an online Indian grocery store based in Hamburg, Germany. We deliver authentic Indian groceries, spices, snacks, and essentials to your doorstep across Germany and Europe.
Which areas do you deliver to?
We deliver across all of Germany, Austria, Netherlands, Belgium, France, Switzerland, and other EU countries. Delivery times vary by destination — typically 2-4 days within Germany.
Is there a minimum order amount?
No, there is no minimum order amount. However, orders over 50 EUR within Germany qualify for free shipping.
How much does shipping cost?
Standard shipping within Germany is 4.99 EUR, free for orders over 50 EUR. International rates vary — check our shipping page for full details.
Are your products authentic and imported from India?
Yes. We source directly from trusted brands like MDH, Everest, Haldiram's, MTR, Tata, and more. All products are genuine and properly imported with full EU compliance.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and SEPA direct debit via our secure Stripe payment system.
Can I return products?
Yes, unopened and undamaged products can be returned within 14 days of delivery. Food items that have been opened cannot be returned for hygiene reasons. See our returns policy for details.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order on our website using your order number.